Frequently Asked Questions

1. Where are your offices located?
2.  Are you accepting new patients?
3.  What medical services do you offer?
4.  What types of health care providers do you have on staff?
5.  Do you treat children?
6.  Do you treat diabetes?
7.  Do you do surgical procedures?
8.  Can you diagnose and treat skin cancers and diseases of the skin?
9.  Do you do routine GYN care, including PAP tests?
10.  Can you see my entire family?
11.  How do I schedule an appointment?
12.  How do I request an appointment through the website?
13.  What should I bring to my appointment?
14.  Do you accept walk-in patients?
15.  What are your hours of operation?
16.  Do you have health care providers on call for after hours medical care and phone consultations?
17.  How do I get my lab and test results?
18. Where and who does your laboratory work?
19. How are prescription refills handled?
20. How do I request a Prescription Renewal through the website?
21. What resources do you have on-line to help me determine whether I need to see a physician or if I have a serious medical problem?
22. Where can I get more information about my medical condition?


1. Where are your offices located?

Red Hook Family Practice, on the island of St. Thomas (USVI) is conveniently located upstairs at the Red Hook Shopping Plaza near the Red Hook Ferry Terminal.  Parking is available directly in front of the Practice.

Yacht Haven Family Practice, on the island of St. Thomas (USVI) is conveniently located in the Yacht Haven Grande Complex next to The Marine Store.  Parking is available directly in front of the Practice.

Cruz Bay Family Practice, on the island of St. John (USVI) we are located at The Marketplace, Estate Enighed, 3rd Floor, Suite 305.


2.    Are you accepting new patients?

Yes, we are currently accepting and welcome new patients.  If you think you may wish to transfer your medical care to us please either register on-line or stop by our office to get acquainted with us.

3.  What medical services do you offer?

Please refer to Our Services link for a complete listing of all of our services.

4.  What types of health care providers do you have on staff?

Our offices are staffed with Physicians, Nurse Practitioners, Physician Assistants and Nurse Midwives.
 
Our health care providers and specialists are all stateside trained and have extensive experience and expertise in Pediatrics, Internal Medicine, Family Practice, Emergency Medicine, Dermatology, Women”s Health, and Psychological Counseling. 

Please refer to Our Providers link for a complete listing of all our providers.

5.  Do you treat children?

Absolutely!  All of our medical practitioners have extensive experience and interest in both primary pediatrics and infectious diseases of children.

6.  Do you treat diabetes?

Yes, our Board Certified Internist, and medical practitioners have  experience and expertise treating both Type I and Type 2 diabetes.

7.  Do you do surgical procedures?

Yes.  In our office we are capable of performing repair of lacerations, superficial skin biopsies, mole removal, cyst removal, abscess drainage, radiofrequency surgery, cryosurgery, and diagnosis and treatment of skin cancers.

8.  Can you diagnose and treat skin cancers and diseases of the skin?

Yes.  Dr. Akal and Dr. Hartshorn have extensive experience in the diagnosis and treatment of all types of pre-cancerous and cancerous skin problems.

9.  Do you do routine GYN care, including PAP tests?

Yes. Our physicians, family nurse practitioners, physician assistants and certifed nurse midwives perform gynecological care including PAP smears, infections, and routine Well Women's Examinations.
 
10.  Can you see my entire family?

Yes, in fact, our office takes great pride in the ability to competently take care of your entire family for most of their health care needs — from newborns to the elderly.

11.  How do I schedule an appointment?

To schedule an appointment please call (340) 775-2303 and tell our scheduler [a] what you would like to schedule an appointment for, [b] which office (Cruz Bay, St. John or Red Hook, St. Thomas) you would like to be seen in, and [c] whether you feel you need to be seen on an urgent basis.  If you are ill or feel that you need to be seen on an urgent basis we will make every attempt to have you seen on that day.

Alternatively, you can request an appointment through your patient portal.

12.     How do I request an appointment through the website?

That website appointment feature is still in development.  At this time we recommend that you call us directly at (340) 775-2303.

13.  What should I bring to my appointment?

All patients should bring their insurance information (if they have any), some form of photo ID, some form of acceptable payment, as well as a list of any medications they are currently taking.

14.  Do you accept walk-in patients?

Yes, we welcome walk-in patients and urgent care patients.  We will do our best to fit you into the schedule on a timely basis.  If you are not having an urgent medical problem we strongly recommend that you call our office first in order to schedule an appointment.

15.    What are your hours of operation?

Our scheduled office hours are as follows:

Red Hook Family Practice
Monday through Friday - 8am to 5pm daily

Yacht Haven Family Practice
Monday through Friday - 8am to 4pm daily

Cruz Bay Family Practice
Monday through Friday - 9:00am to 4:00pm


16.  Do you have health care providers on call for after hours concierge medical care and phone consultations?

We are available at both St. Thomas locations for after hours medical care and phone consultation for established patients. We offer home and after hours office visits.  A health care provider is on call 365 days a year including holidays.  To schedule an after hours or concierge medical consultation please call (800) 391-3993.

17.  How do I get my lab and test results?

Most routine lab and test results are reported back to us within 3-4 days when done through our reference laboratory.  Pathology reports and PAP smears can take up to two weeks.  Once we have received the reports they are processed and sent to your doctor for review and follow up.  In general, your physician will either call you personally or instruct one of our professional staff to communicate the results to you..

If, after 5 days you have NOT yet heard or been given the results of your routine labs, or after 2 weeks for PAP and pathology results, please contact us and we should be able to provide you with the status of your test results.

18. Where and who does your laboratory work?

Most of our simple laboratory tests including urine analysis, blood counts, microscopic exams, and rapid tests for pregnancy, influenza and strep are done in our office laboratory.

Our practice has an affiliation with Quest Diagnostics - one of the best, most highly regarded and professional reference laboratories worldwide.  All our out-of-office laboratory work, including PAP tests and biopsies, are sent by Fedex courier daily from our office to Miami.  We typically have accurate and reference quality results transmitted back to us within 24-72 hours, and PAP smears and Dermatopathology reports from biopsies within 1-2 weeks.

19. How are prescription refills handled?

We generally would prefer you to refill your prescriptions at the time of your doctor's visit.  Please bring a list or a bag containing ALL the medications you are currently taking with you to your doctor's visit. 

If you need refills either before, after, or in-between visits you can send a request through your patient portal or call our office. Please allow ample time to process your request.

20. How do I request a Prescription Renewal through the website?

The Prescription Renewal website feature is not currently active.  Please call the office or send a message through your patient portal.


21. What resources do you have on-line to help me determine whether I need to see a physician or if I have a serious medical problem?


Please refer to our Patient Education section to see our Self-Care Charts and Patient Handouts.

The Self-Care Charts will allow you to search and determine possible solutions for physical symptoms by the use of flow charts.

The Patient Handouts will allow you to learn more information about a particular condition.

In addition, please browse our Useful Links section for various useful medical sites that we find particularly helpful for ourselves and our patients.

22. Where can I get more information about my medical condition?

Please refer to both our Patient Education and Useful Links sections.