Frequently Asked Questions

1. Where are your offices located?
2.  Are you accepting new patients?
3.  What medical services do you offer?
4.  What types of health care providers do you have on staff?
5.  Do you treat children?
6.  Do you treat diabetes?
7.  Do you do surgical procedures?
8.  Can you diagnose and treat skin cancers and diseases of the skin?
9.  Do you do routine GYN care, including PAP tests?
10.  Can you see my entire family?
11.  How do I schedule an appointment?
12.  How do I request an appointment through the website?
13.  What should I bring to my appointment?
14.  Do you accept walk-in patients?
15.  What are your hours of operation?
16.  Do you have health care providers on call for after hours medical care and phone consultations?
17.  How do I get my lab and test results?
18. Where and who does your laboratory work?
19. How are prescription refills handled?
20. How do I request a Prescription Renewal through the website?
21. How do I get a User ID & Password for the website?
22. What is "My Patient Page"?
23. What is a "Virtual Office Visit" (VOV)?
24. How do I qualify for a VOV?
25. What conditions can be treated with a VOV?
26. How much is a VOV and how am I charged?
27. What is "Ask a Doctor" used for?
28. How does "Ask a Doctor" differ from a VOV?
29. What resources do you have on-line to help me determine whether I need to see a physician or if I have a serious medical problem?
30. Where can I get more information about my medical condition?


1. Where are your offices located?

Red Hook Family Practice, on the island of St. Thomas (USVI) is conveniently located upstairs at the Red Hook Shopping Plaza near the Red Hook Ferry Terminal.  Parking is available directly in front of the Practice.

Yacht Haven Family Practice, on the island of St. Thomas (USVI) is conveniently located in the Yacht Haven Grande Complex next to The Marine Store.  Parking is available directly in front of the Practice.

Cruz Bay Family Practice, on the island of St. John (USVI) is conveniently located in downtown Cruz Bay at the Boulon Center on the 2nd floor, right above Ronnie's Pizza and next to the Dolphin Supermarket.

2.    Are you accepting new patients?

Yes, we are currently accepting and welcome new patients.  If you think you may wish to transfer your medical care to us please either register on-line or stop by our office to get acquainted with us.

3.  What medical services do you offer?

Please refer to Our Services link for a complete listing of all of our services.

4.  What types of health care providers do you have on staff?

Our offices are staffed with Physicians, Nurse Practitioners and Nurse Midwives.
 
Our health care providers and specialists are all stateside trained and have extensive experience and expertise in Pediatrics, Internal Medicine, Family Practice, Emergency Medicine, Dermatology, Women”s Health, and Psychological Counseling. 

Please refer to Our Providers link for a complete listing of all our providers.

5.  Do you treat children?

Absolutely!  We have a Board Certified Nurse Practitioner (PNP), as well as Family Doctors with extensive experience and interest in both primary pediatrics and infectious diseases of children.

6.  Do you treat diabetes?

Yes, our Board Certified Internist, and Family Doctors all have extensive experience and expertise treating both Type I and Type 2 diabetes.

7.  Do you do surgical procedures?

Yes.  In our office we are capable of performing repair of lacerations, superficial skin biopsies, mole removal, cyst removal, abscess drainage, radiofrequency surgery, cryosurgery, and diagnosis and treatment of skin cancers.

8.  Can you diagnose and treat skin cancers and diseases of the skin?

Yes.  Dr. Clayton and the rest of the physician staff have extensive experience in the diagnosis and treatment of all types of pre-cancerous and cancerous skin problems.

9.  Do you do routine GYN care, including PAP tests?

Yes. Dr. Edward Miller is a board certified gynecologist and performs PAP smears, as well as more specialized gynecological procedures. In addition, all of our family practitioner's have training and perform basic gynecological care including PAP smears, infections, and routine Well Women's Examinations.
 
10.  Can you see my entire family?

Yes, in fact, our office takes great pride in the ability to competently take care of your entire family for most of their health care needs — from newborns to the elderly.

11.  How do I schedule an appointment?

To schedule an appointment please call (340) 775-2303 and tell our scheduler [a] what you would like to schedule an appointment for, [b] which office (Cruz Bay, St. John or Red Hook, St. Thomas) you would like to be seen in, and [c] whether you feel you need to be seen on an urgent basis.  If you are ill or feel that you need to be seen on an urgent basis we will make every attempt to have you seen on that day.

Alternatively, you can request an appointment through this website by going to Appointment Requests.

12.     How do I request an appointment through the website?

If you have already created a user ID and password (see Create an Account link above) you can request an appointment on this website and someone will contact you either by phone or email with an appointment time convenient for you.  THIS FEATURE IS FOR NON-EMERGENCY AND NON-URGENT CARE!  If you are having an urgent medical problem we strongly recommend that you call us directly at (340) 775-2303.

13.  What should I bring to my appointment?

All patients should bring their insurance information (if they have any), some form of photo ID, some form of acceptable payment, as well as a list of any medications they are currently taking.

14.  Do you accept walk-in patients?

Yes, we welcome walk-in patients and urgent care patients.  We will do our best to fit you into the schedule on a timely basis.  If you are not having an urgent medical problem we strongly recommend that you call our office first in order to schedule an appointment.

15.    What are your hours of operation?

Our scheduled office hours are as follows:Red Hook Family Practice
Monday through Friday - 8am to 5pm daily

Yacht Haven Family Practice
Monday through Friday - 8am to 5pm daily

Cruz Bay Family Practice
Monday through Thursday - 10:00am to 4:00pm, Women's Health

Our health care providers are available 24/7 - 365 days a year.  For instruction on how to reach on provider on-call please see next section.

16.  Do you have health care providers on call for after hours medical care and phone consultations?

We are available at both locations for after hours medical care and phone consultation for all your health care needs. We offer hotel, home, rental villa as well as after hours office visits.  A health care provider is on call 24/7 - 365 days a year including holidays.  To schedule an after hours or concierge medical consultation please call (340) 777-0112 or any of our office phone numbers for instructions on how to reach the on-call provider.

17.  How do I get my lab and test results?

Most routine lab and test results are reported back to us within 3-4 days when done through our reference laboratory.  Pathology reports and PAP smears can take up to two weeks.  Once we have received the reports they are processed and sent to your doctor for review and follow up.  In general, your physician will either call you personally or instruct one of our professional staff to communicate the results to you..

If, after 5 days you have NOT yet heard or been given the results of your routine labs, or after 2 weeks for PAP and pathology results, please contact us and we should be able to provide you with the status of your test results.

18. Where and who does your laboratory work?

Most of our simple laboratory tests including urine analysis, blood counts, microscopic exams, and rapid tests for pregnancy, influenza and strep are done in our office laboratory.

Our practice has an affiliation with Quest Diagnostics - one of the best, most highly regarded and professional reference laboratories worldwide.  All our out-of-office laboratory work, including PAP tests and biopsies, are sent by Fedex courier daily from our office to Miami.  We typically have accurate and reference quality results transmitted back to us within 24-72 hours, and PAP smears and Dermatopathology reports from biopsies within 1-2 weeks.

19. How are prescription refills handled?

We generally would prefer you to refill your prescriptions at the time of your doctor's visit.  Please bring a list or a bag containing ALL the medications you are currently taking with you to your doctor's visit. 

If you need refills either before, after, or in-between visits you can use our on-line Prescription Renewal link above (preferred) or call our office. Please allow ample time to process your request.

Starting January 1st 2007 there will be a minimal prescription renewal processing fee for all on-line and telephone prescription renewals.

20. How do I request a Prescription Renewal through the website?

Please use our on-line Prescription Renewal link. You will be prompted to enter in your Patient User ID and password, and then you can proceed to request your prescription refill.

21. How do I get a User ID & Password for the website?

To register as a user on our secure website please go to Create An Account under Online Patient Features above, and fill in the required information.  Once you have created a User ID and Password you can access any of our secure features.

22. What is "My Patient Page"?

The My Patient Page is your personal inbox.

Once you create a user ID and Password you can access your inbox to securely communicate with the practice for the following:* Access forms* Request appointments* Request prescription renewals* Ask your doctor a question* Virtual Office Visits* Pay your bill

This inbox is also where you will be directed to login when the office responds to your requests.

23.  What is a "Virtual Office Visit" (VOV)?

A Virtual Office Visit is a medical consultation, provided online to you by Red Hook & Cruz Bay Family Practices using secure technology.

You complete a thorough patient history form focused on your symptoms, which one of our health care providers will review before choosing a treatment plan.  The health care provider from our office will securely communicate directions on your treatment plan.

24. How do I qualify for a VOV?

If you are a registered patient of our practice and have created a User ID and Password you will be able to access this feature.

25. What conditions can be treated with a VOV?

Minor complaints that are not life threatening can be evaluated by the symptom assessment screening done in conjunction with the Virtual Office Visit and if deemed treatable without an office visit then treatment can be rendered within a 24 hour period.  If the condition is not treatable virtually you will receive instruction to make an appointment and will not be charged for a Virtual Office Visit.

Emergencies cannot be treated with a Virtual Office Visit.  Please call 911 and/or our on call provider at (340) 777-0112.

26. How much is a VOV and how am I charged?

The cost of a Virtual Office Visit is sixty-five dollars and will be billed to your credit card if you are treated by Virtual Office Visit.  Please note that most insurance companies do not yet reimburse for Virtual Office Visits.

27. What is "Ask a Doctor" used for?

"Ask a Doctor" is an unstructured online consultation initiated by the patient. This is used to allow patients to submit a secure message to their provider, and allows the provider to respond to the patient.

28. How does "Ask a Doctor" differ from a VOV?


"Ask a Doctor" is simply a secure communicator tool between the patient and the provider. A VOV allows the patient to complete a symptom assessment, and in turn, the provider has the option to provide advice and prescribe a medication for the patient, just like a regular office visit.

29. What resources do you have on-line to help me determine whether I need to see a physician or if I have a serious medical problem?


Please refer to our Patient Education section to see our Self-Care Charts and Patient Handouts.

The Self-Care Charts will allow you to search and determine possible solutions for physical symptoms by the use of flow charts.

The Patient Handouts will allow you to learn more information about a particular condition.

In addition, please browse our Useful Links section for various useful medical sites that we find particularly helpful for ourselves and our patients.

30. Where can I get more information about my medical condition?

Please refer to both our Patient Education and Useful Links sections.